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Senior Account Manager/Project Manager
Kolab is an award-winning digital agency with ambitious growth targets. 
We are looking for a creative, Senior Account Manager/Project Manager to join our dynamic team.
You will play a key role in the management of key client accounts. 
Our varied and growing client portfolio provides constant learning opportunities and fresh challenges. 
We work with clients predominantly across the food and drink, arts and heritage, and destination marketing sectors, delivering exceptional UX, responsive design and development, social strategy and implementation across scalable solutions including ecomm, and bespoke CRM.  With a team of established developers, our solutions span open source platforms including Drupal, Magento, and Wordpress.

It goes without saying that you will have proven experience of effectively project managing multiple client projects while maximising revenue, and building strategic client relationships alongside a strong understanding of the industry landscape.

The main responsibilities of the role:

Responsibility for the day-to-day management of clients building happy, strong, honest and profitable client relationships at board level (or below). You will hold commercial responsibility for a set of clients, be aware of and chase development opportunities and participate in new business pitches.

  • Definition and development of the brief, working closely with the client and key stakeholders to achieve effective scoping, planning, forecasting and implementing requirements which add real value to both the client and Kolab in terms of outcomes
  • Managing each project, to reduce creep in scope, client expectations and delivery against project plan and budget
  • Managing any risk and issues that come up, escalating where necessary 
  • Maintaining Kolab’s high client retention rate by developing and fostering long lasting Client Relationships  
  • Responsibility for adherence to agreed SLA, T&C’s and work closely with the accounts team to keep key accounts running smoothly
  • Analysing client campaign results (from both multi and single channel campaigns) and related data (GA) to identify opportunities and anticipate any issues that might lead to a lack of performance        
  • Working closely with the Managing Director, Digital Director and Creative Director to drive digital transformation and R&D opportunities as part of Kolab’s 2020 vision.
  • Driving new business pitches either by writing proposals, preparing forecasts or presenting as part of the core team in pitch meetings
  • Ability to understand the clients’ strategic and broader marketing needs to form effective digital solutions as part of a broader customer experience

Experience and skills:

You will have experience of delivering large web build projects with particular strengths in verbalising technical requirements. You will pride yourself on attention to detail and will be able to grasp the bigger picture quickly.  

In particular, you will have the following skills set /characteristics

  • Good understanding of both client- and server-side technologies
  • Understanding of the full digital project lifecycle
  • Experience and knowledge of Agile, Waterfall or Scrum methodology
  • Organised and thorough in approach to project management and proficient in use of tools such as Basecamp, TeamGantt or similar
  • Strong client relationship building experience with excellent presentation skills
  • Excellent report-writing, analytical and project management skills with acute attention to detail
  • Able to write persuasive business documents including new business proposals and campaign summaries
  • Able to work to deadlines and prioritise and manage time across multiple clients in a fast-paced working environment
  • Excellent interpersonal, communication and negotiation skills
  • A proven track record of proactively identifying business opportunities, problem solving and creative thinking
  • Technology-friendly, able to learn new software quickly
  • Highly numerate, with strong Excel skills
  • Analysis skills - able to interpret data
  • Leadership by example
  • Collaborative Approach

What we offer

A {Kolab}orative culture, the opportunity to have fun, and develop in a progressive company.
A great location based in our London office in Hatton Garden, with a requirement to work in our Poole office (by the sea!) and the opportunity to travel to our Opole office in Poland based on project and team needs. 
On top of that you get to work with talented individuals from a wide range of disciplines such as UX, Creative, Branding and Social with buckets to learn. You'll be mentally stretched and will be happy working in a fast paced environment.
We offer a generous benefits package, including pension, medical insurance, bonus scheme and flexible working. More information available on application.

Please send your CV and let us know what makes you a perfect fit for Kolab in no more than 200 words to 

Closing date for applications: 11 October 2016

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